Why is it that we hear so many stories about the differences between approved production samples and the final bulk product?

I have heard so many excuses over the years blaming raw materials, real large scale production, ambient temperature, extra chemicals, original sample degradation over time, etc. It’s a real minefield and a drag on your resources to be embroiled in an argument about why your final products are nothing like the approved production samples. This is, of course a sign of a factory not in control of their purchasing or production. It is also a sign that you, as the customer are not fully in control too. An approved sample is an agreement between you and the manufacturer that they will produce that item for you in the quantities you require. If there are any changes from either side, it should be mutually agreed upon. There should be more than one approved sample produced so that more than one party can reference it. At least a minimum of one for the manufacturer and one for the buyer should be produced.

It would make sense to have representation at the manufacturing facility prior to the order being sent/delivered to check this sample against the mass produced product to determine any issues and discrepancies before they are shipped. As I have said before, to discover a fault or difference after acceptance of a delivery is often useless to the buyer and effort then needs to be spent on either refunding the items or sending them back. This rarely happens and many SME with substandard product are forced to sell at cheaper price, making a lower margin and releasing a poorer quality brand onto the market.
 
Most manufacturers of course don’t want to make these mistakes but when a purchasing or sales department member gets involved with your product, what might seem like a small change to them (link to cost saving raw materials) could end up being a crucial detail for your brand. You are the owner of your brand and product and you know it better than anyone else. If you have manufacturing documentation, and product specification clearly spelled out, then any deviation in the final product from that is deemed not suitable for you or your brand.
 
To have 3rd party representation on the ground in these facilities at the time of production, comparing your approved samples, checking materials and your product specifications can save you time, money and hassle in the future.
 
For more advice on managing your China sourcing and a free quotation, visit the ETP official website.

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